1. Introduction

Thank you for shopping with Ojs-Win Innovative Product (India) Private Limited.

We are committed to providing fast, reliable, and affordable shipping to ensure a smooth and hassle-free experience. Please review our shipping policy below for important details regarding order processing, delivery timelines, and tracking.

2. Processing Time

  • Orders are typically processed within 1–2 business days (Monday to Saturday, excluding public holidays)
  • Orders placed after 2:00 PM (IST) or on weekends/holidays will be processed on the next business day
  • Once your order is shipped, you will receive a WhatsApp message and email with tracking details

3. Shipping Options & Delivery Time

Delivery timelines vary depending on your location. Estimated delivery times:

  • Tamil Nadu: 2–4 days
  • Other States: 4–7 days
  • Jammu & Kashmir, North Eastern States, Andaman & Nicobar Islands: 5–10 days

⚠️ Note: These are estimated delivery timelines and may vary due to external factors.

4. Shipping Charges

  • FREE SHIPPING on all orders above ₹800
  • Orders below ₹800 will incur a shipping fee of ₹50
  • Cash on Delivery (COD) Charges: ₹100 (applicable on all COD orders)

5. Shipping Locations

  • We currently ship across India
  • We do not ship internationally
  • We do not deliver to P.O. Box addresses

6. Order Tracking

  • Once your order is shipped, you will receive tracking details via WhatsApp and email
  • You can track your shipment directly on the courier partner’s website

7. Lost, Stolen, or Damaged Packages

Ojs-Win Innovative Product (India) Private Limited is not responsible for packages once they are marked as delivered by the courier partner.

If your package is:

  • Lost
  • Stolen
  • Damaged in transit

Please contact the shipping carrier directly to raise a claim.

For assistance, you may contact us:

📞 Phone / WhatsApp: +91 9677196817

8. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

  • If you notice any mistake, contact us immediately at:
    📞 +91 9677196817 (Phone / WhatsApp)

We will try to update your order before dispatch. However, once processed, changes may not be possible.

9. Customer Support

For any questions or assistance:

📞 Phone / WhatsApp: +91 9677196817
🕒 Support Hours: Monday to Saturday (excluding public holidays)
⏰ Time: 9:30 AM to 6:00 PM