1. Introduction
At Ojs-Win Innovative Product (India) Private Limited, we strive to process and ship your orders as quickly as possible. We understand that sometimes you may need to cancel an order, and we are here to assist you.
Please review our Order Cancellation Policy below for details on cancellation requests, timelines, and refunds.
2. How to Cancel an Order
To request an order cancellation, please contact us immediately:
📞 Phone / WhatsApp: +91 9677196817
Please provide:
- Order number
- Full name
- Reason for cancellation
3. Cancellation Timeframe
Before Shipment
- Orders can be canceled before they are processed for shipping
- For prepaid orders, a full refund will be issued
After Shipment
- Once the order has been shipped, it cannot be canceled
- You may initiate a return after delivery (refer to our Return Policy)
4. Custom / Bulk Orders
- For customised or bulk wholesale orders, cancellation may not be possible once processing has begun
- Please contact us immediately to check available options
5. Refunds for Cancelled Orders
- If your order is successfully canceled, a full refund will be issued
- Refunds will be processed to the original payment method
- It may take 5–7 business days for the amount to reflect in your account
6. Orders We May Cancel
Ojs-Win Innovative Product (India) Private Limited reserves the right to cancel orders under the following conditions:
- Product is out of stock or unavailable
- Issues with payment processing
- Incorrect or incomplete shipping address
- Order is flagged as fraudulent or suspicious
If we cancel your order:
- You will be notified via WhatsApp or email
- A full refund will be issued promptly
7. Customer Support
For any cancellation-related queries or assistance:
📞 Phone / WhatsApp: +91 9677196817